Help Desk Ticket Resolve Rate
Management Information Systems aims to respond to and resolve 95% of all Tier 1 (critical service interruption or at the IT Manager’s Discretion) help desk tickets within 1 business day.
*Note, this KPI is a new initiative and will be tracked going forward. Data from prior to 2018 is unavailable.
|Year||Goal (Below Actual)||Goal (Above Actual)||Actual||Budgeted General Fund Revenue Above/Below Actual|