Help Desk Ticket Resolve Rate

Management Information Systems aims to respond to and resolve 95% of all Tier 1 (critical service interruption or at the IT Manager’s Discretion) help desk tickets within 1 business day.

*Note, this KPI is a new initiative and will be tracked going forward. Data from prior to 2018 is unavailable.

Year Goal (Below Actual) Goal (Above Actual) Actual Budgeted General Fund Revenue Above/Below Actual
2017 -1 3 0 0.70
2018 -1 3 0 0.70
2019 -1 3 0 1.00

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