By |2019-02-19T23:34:23+00:00February 19th, 2019|

Help Desk Ticket Resolve Rate Management Information Systems aims to respond to and resolve 95% of all Tier 1 (critical service interruption or at the IT Manager’s Discretion) help desk tickets within 1 business day. *Note, this KPI is a new initiative and will be tracked going forward. Data from prior to 2018 [...]