After the completion of phase 1, the group was provided with a large inventory of services and tasks the Village provides to its customers. The strategic plan group was left with the challenge of organizing this list into a way that will be most effective to assist in future phases, be presentable to the stakeholders, and allow us to analyze it to its full potential.
Prior to meeting with department heads to review the listing of their respective services, it was quickly identified that it would be difficult to put a priority ranking on all services the Village provides from most important to least important. For example, it’s nearly impossible to say whether a core function that Public Works provides may be more important than a core service the Police Department provides.
Instead, the group decided to come up with a method of classifying each core and discretionary services into a priority ranking of 1 through 3. The three rankings for core services are:
The three rankings for discretionary services are:
PRIORITY 1: Services that are mandated by law, contract or adopted policy of the Village Board. These services are deemed necessary for the orderly governance of the community.
PRIORITY 2: Service that fulfills a basic need. Failure to provide these services will result in negative consequences to the overall health, safety, or general welfare of the community.
PRIORITY 3: Services that the Village is intended to be the sole source provider for the service.
These services enhance the quality life for residents and the Village is the sole source provider for the service.
The group’s final step in the phase was to have an initial meeting with all department heads to assist with the classification of the services. The department heads had the opportunity to assign a priority ranking to each of the services.