Help Desk Ticket Resolve Rate
Management Information Systems aims to respond to and resolve 75% of all help desk tickets monthly.
KPI Status: On Target
| Month | Goal | 2020 Resolve Rate | 2021 Resolve Rate |
|---|---|---|---|
| January | 75 | 76 | 94 |
| February | 75 | 90 | 97 |
| March | 75 | 85 | |
| April | 75 | 80 | |
| May | 75 | 80 | |
| June | 75 | 89 | |
| July | 75 | 88 | |
| August | 75 | 89 | |
| September | 75 | 94 | |
| October | 75 | 100 | |
| November | 75 | 93 | |
| December | 75 | 89 |