Key Performance Indicators

The Administration Department is responsible for the broad planning, organization, and direction of the operating departments of the Village. The Department makes recommendations to the Village Board, prepares their agenda and implements their decisions. Administration develops and recommends the proposed Village budget and oversees internal communications between departments as well as Village communications with the public. The Economic Development, Information Technology, and Human Resources divisions operate out of the Administration Department.

On Target

In Progress

Needs Improvement

Data Coming Soon

Administration KPIs

Social Media Followers

Website Performance

FOIA Response Rate

Human Resources KPIs

Wellness Program Participation

Employee Benefits Satisfaction Level

Recreation Division KPIs

Safety Incident Reports (Coming Soon)

Financial Recovery Rate

Recreation Program/Event Participation

Resident Approval Rating  (Coming Soon)

Management Information Systems KPIs

Help Desk Ticket Resolve Rate

Help Desk Ticket Management

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