Help Desk Ticket Management
Management Information Systems aims to have 65% or more of help desk tickets responded to and resolved by the IT Consultant.
KPI Status: Needs Improvement
| Month | Goal | 2020 | 2021 |
|---|---|---|---|
| January | 65 | 20 | 23 |
| February | 65 | 10 | 6 |
| March | 65 | 63 | 0 |
| April | 65 | 44 | |
| May | 65 | 44 | |
| June | 65 | 64 | |
| July | 65 | 42 | |
| August | 65 | 42 | |
| September | 65 | 42 | |
| October | 65 | 43 | |
| November | 65 | 38 | |
| December | 65 | 47 |