Finance – Resident Approval Rating – Village of Lake in the Hills Strategic Plan

Finance – Resident Approval RatingVillage of Lake in the Hills2021-02-02T19:44:09+00:00

Resident Approval Rating

The Finance Department aims to receive a satisfaction rating of 93% or higher for customer service on the Resident Satisfaction Survey. This KPI is measured in the Resident Satisfaction Survey, which is conducted every 2-3 years.

KPI Status: In Progress

Year	Goal	Approval Rating
2019	93
2020	93	90
2021	93

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