Service Request Response Time
The Public Properties Division of the Public Works Department aims to respond to and resolve at least 95% of all internal Cartegraph requests within three days.
KPI Status: On Target
| Month | Goal | 2018 | 2018 Cumulative | 2019 | 2019 Cumulative | 2020 | 2020 Cumulative | 2021 |
|---|---|---|---|---|---|---|---|---|
| January | 95 | 100 | 100 | 100 | ||||
| February | 95 | 100 | 100 | 100 | 100 | |||
| March | 95 | 100 | 100 | 100 | 100 | |||
| April | 95 | 100 | 95 | 100 | 95 | |||
| May | 95 | 100 | 100 | 100 | 100 | |||
| June | 95 | 100 | 100 | 100 | 100 | |||
| July | 95 | 95 | 100 | 100 | 100 | |||
| August | 95 | 100 | 100 | 100 | 100 | |||
| September | 95 | 98 | 100 | 100 | ||||
| October | 95 | 100 | 100 | 100 | ||||
| November | 95 | 100 | 100 | 100 | ||||
| December | 95 | 100 | 0 | 100 |