Resident Approval Rating

The Public Works Administration Division aims to have a resident approval rating of 88% or better (rating of excellent or very good) on a monthly basis.

KPI Status: On Target

Month Goal - less than 31 lost work days 2018 2019 2020 2021
January 88 0 100 100 100
February 88 90 100 100 100
March 88 100 0 100 100
April 88 0 100 100 100
May 88 100 100 100 100
June 88 86
July 88 75 100
August 88 100 100 100
September 88 100 100 100 100
October 88 100 50
November 88
December 88 100

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