Resident Approval Rating
The Public Works Administration Division aims to have a resident approval rating of 88% or better (rating of excellent or very good) on a monthly basis.
KPI Status: On Target
| Month | Goal - less than 31 lost work days | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|
| January | 88 | 0 | 100 | 100 | 100 |
| February | 88 | 90 | 100 | 100 | 100 |
| March | 88 | 100 | 0 | 100 | 100 |
| April | 88 | 0 | 100 | 100 | 100 |
| May | 88 | 100 | 100 | 100 | 100 |
| June | 88 | 86 | |||
| July | 88 | 75 | 100 | ||
| August | 88 | 100 | 100 | 100 | |
| September | 88 | 100 | 100 | 100 | 100 |
| October | 88 | 100 | 50 | ||
| November | 88 | ||||
| December | 88 | 100 |